Course Overview

HR operations form the backbone of every human resources function, ensuring that policies, processes, and systems run efficiently. HR Operations and Service Delivery equips participants with the skills and knowledge to manage core HR processes—recruitment administration, employee records, payroll, benefits, compliance, and HR information systems—while maintaining excellent service standards.

This course emphasizes efficiency, accuracy, and consistency in HR transactions while also highlighting the strategic value of service delivery in improving the employee experience. Participants will explore how to balance administrative precision with people-centric service.

Course Objectives

By the end of this course, participants will be able to:

• Understand the scope and importance of HR operations.
• Administer HR processes including payroll, benefits, and employee records.
• Ensure compliance with organizational policies and labor regulations.
• Use HRIS systems to streamline HR operations.
• Deliver efficient and employee-friendly HR services.

Course Curriculum Breakdown

Module 1 – Foundations of HR Operations

• Definition and scope of HR operations
• Core administrative functions: payroll, records, contracts, onboarding, exit processes
• The role of HR operations in employee experience

Module 2 – HR Service Delivery Models

• Centralized vs. decentralized HR service delivery
• Shared services and outsourcing in HR
• Service-level agreements (SLAs) in HR operations
• Measuring HR service delivery effectiveness

Module 3 – HR Information Systems and Technology

• Role of HRIS in modern HR operations
• Key HR tech tools: SAP, Workday, Oracle, Zoho, BambooHR
• Employee self-service portals and automation
• Data accuracy, privacy, and security in HR operations

Module 4 – Compliance and Operational Excellence

• Employment laws and HR operational compliance
• HR audits and process improvement
• Risk management in HR service delivery
• Continuous improvement frameworks (Lean HR, Six Sigma in HR operations)

Extras and Takeaways

• SLA template
• Sample HRIS dashboard guide
• HR audit framework
• Process improvement strategies
• Certificate of Completion

Who Should Attend

• Aspiring HR Professionals
• HR administrators
• HR officers,
• HR business partners
• Operations managers,
• Payroll and benefits specialists
• Talent Acquisition and Management Professionals
• Consultants